Terms and Conditions

Effective Date: July 29, 2026

Welcome to SouthSideGrillz.com (the “Site”), operated by SouthSide Jewelers (“Company,” “we,” “our,” or “us”).

By accessing, browsing, placing an order through, or otherwise using this Site, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using the Site or purchasing any products or services.

1. Use of the Site

You must be at least 18 years old or have the consent of a parent or legal guardian to use this Site or place an order.

You agree to use this Site only for lawful purposes and in compliance with these Terms & Conditions.

You may not use the Site in any manner that could damage, disable, interfere with, or impair the Site, our business operations, or another person’s use of the Site.

SouthSide Jewelers reserves the right to deny or restrict access to the Site at any time and for any lawful reason.

2. Products and Services

All grillz, jewelry, and other customized products are made specifically for each customer. Because our products are handmade and customized, the final product may vary slightly from photographs, videos, digital renderings, samples, or examples displayed on our website or social media pages.

A nonrefundable deposit may be required to:

• Reserve an appointment
• Begin designing an order
• Purchase materials
• Take or process dental molds
• Reserve production time
• Begin manufacturing or production

All deposits, appointment fees, installment payments, and final payments made to SouthSide Jewelers are nonrefundable.

Submitting an order, approving a design, attending a mold appointment, or making any payment confirms that the customer has reviewed and accepted these Terms & Conditions.

Once an order has been submitted, designed, molded, measured, approved, or placed into production, it may not be canceled, changed, refunded, exchanged, or transferred unless SouthSide Jewelers provides written approval.

Requested changes may result in additional design, material, labor, shipping, or production fees.

Prices are subject to change without notice. A customer’s quoted price is secured only after the required deposit or full payment has been received.

3. Payments and Billing Information

We accept payments through the approved payment methods listed on the Site, invoice, order agreement, or payment link.

Customers agree to provide complete and accurate billing, shipping, contact, sizing, and customization information.

Customers must make all required payments by the deadlines communicated through an invoice, order agreement, payment plan, text message, email, or other written communication from SouthSide Jewelers.

Failure to provide accurate information or make payments when due may result in production delays, shipping delays, additional fees, or order cancellation.

SouthSide Jewelers is not responsible for delays caused by incorrect, incomplete, or outdated information provided by the customer.

4. Outstanding Balances and Order Cancellation

When a deposit has been paid but an additional installment or remaining balance is not paid by the required due date, the order will be considered delinquent.

If an order remains unpaid for 15 calendar days after a required payment becomes due, SouthSide Jewelers may, at its sole discretion, cancel the order without any further obligation to complete, ship, or deliver the product.

If an order is canceled because of nonpayment, the customer forfeits the deposit and all other payments previously made.

Forfeited payments will not be:

• Refunded
• Transferred to another person
• Applied to a different order
• Returned as store credit
• Reversed because the customer failed to complete payment

Deposits and previous payments may be retained to cover:

• Reserved appointment time
• Consultations
• Design work
• Administrative expenses
• Materials
• Dental molds
• Labor
• Manufacturing expenses
• Production costs
• Lost business opportunities

SouthSide Jewelers may choose, at its sole discretion, to extend a payment deadline or reinstate a canceled order.

Reinstatement may require payment of the outstanding balance, additional material costs, a reinstatement fee, or other applicable charges.

Providing an extension, exception, or reinstatement on one occasion does not require SouthSide Jewelers to provide the same accommodation in the future.

Production timelines, estimated completion dates, pickup dates, and delivery estimates may be extended when payments are late.

SouthSide Jewelers is not responsible for delays caused by a customer’s failure to make payments when due.

5. Shipping and Delivery

Shipping and delivery times may vary depending on the product type, level of customization, production schedule, destination, carrier, and payment status.

Any production or delivery timeframe provided by SouthSide Jewelers is an estimate and is not a guaranteed completion or delivery date unless otherwise agreed to in writing.

SouthSide Jewelers is not responsible for shipping delays caused by:

• Postal carriers
• Weather conditions
• Natural disasters
• Customs processing
• Incorrect addresses
• Failed delivery attempts
• Carrier service disruptions
• Events outside our reasonable control

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping charges may apply if a package is returned, refused, delivered to an incorrect address supplied by the customer, or requires reshipment.

Risk of loss passes to the customer once the package has been transferred to the shipping carrier.

Customers must contact the shipping carrier directly regarding packages marked as delivered, delayed, lost, or stolen after shipment.

6. Returns, Refunds, Exchanges, & Cancellations

ALL SALES ARE FINAL.

Because SouthSide Jewelers provides custom made, personalized, made to order, and custom fitted products, we do not provide refunds, returns, exchanges, cancellations, payment reversals, or store credit after a deposit or payment has been made.

This no refund policy applies to:

• Deposits
• Appointment fees
• Custom grillz
• Dental jewelry
• Custom jewelry
• Personalized designs
• Design fees
• Consultation fees
• Dental molding fees
• Labor fees
• Installment payments
• Payment plan payments
• Final payments
• Completed products that the customer fails to pick up
• Orders canceled because of nonpayment
• Customer requested design changes
• Changes of mind
• Incorrect molds provided by the customer
• Incorrect measurements or sizes provided by the customer
• Incorrect customization information provided by the customer
• Delays outside SouthSide Jewelers’ reasonable control

The customer may not receive a refund because they no longer want the product, failed to complete payment, failed to attend an appointment, failed to retrieve a completed order, or provided incorrect information.

Adjustments, repairs, remakes, replacements, or corrections may be offered only when SouthSide Jewelers determines that an issue resulted directly from an error made by SouthSide Jewelers.

Any approved remedy will be selected exclusively by SouthSide Jewelers and does not automatically entitle the customer to a refund, exchange, remake, or replacement.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

7. Custom Fit and Dental Molds

Customers are responsible for following all mold kit, impression, fitting, care, and submission instructions provided by SouthSide Jewelers.

SouthSide Jewelers is not responsible for fit issues caused by:

• Improperly completed molds
• Damaged molds
• Incomplete impressions
• Distorted impressions
• Customer movement during molding
• Changes to the customer’s teeth
• Dental work completed after molding
• Incorrect sizing information
• Failure to follow provided instructions

If a new mold, adjustment, remake, or replacement is required because of customer error, additional charges may apply.

Customers should not wear grillz that feel excessively tight, painful, damaged, or unsafe.

SouthSide Jewelers does not provide medical, dental, or orthodontic advice. Customers should consult a licensed dental professional regarding dental health concerns.

8. Product Care and Customer Responsibility

Customers are responsible for properly cleaning, storing, handling, and maintaining their products.

Normal wear, tarnishing, discoloration, scratching, bending, broken stones, accidental damage, loss, theft, improper cleaning, chemical exposure, or damage caused by misuse is not considered a manufacturing defect.

Customers should avoid exposing jewelry and grillz to harsh chemicals, household cleaners, chlorine, perfumes, cosmetics, excessive moisture, or other substances that may damage the product.

Repair, polishing, replating, resizing, stone replacement, or maintenance services may require additional fees.

9. Intellectual Property

All content displayed on this Site, including text, photographs, videos, logos, graphics, product designs, digital renderings, branding, artwork, and written materials, is owned by or licensed to SouthSide Jewelers.

This content is protected by applicable copyright, trademark, intellectual property, and unfair competition laws.

You may not copy, reproduce, modify, publish, distribute, sell, display, download, or use our content for personal or commercial purposes without prior written consent from SouthSide Jewelers.

The SouthSide Jewelers name, logo, branding, product imagery, and related marks may not be used without written authorization.

10. Customer Content and Media

By submitting photographs, videos, reviews, testimonials, design references, or other content to SouthSide Jewelers, you confirm that you have the right to submit that content.

SouthSide Jewelers will not publicly use identifiable customer photographs, videos, or testimonials for marketing purposes without permission when permission is legally required.

Customers may contact SouthSide Jewelers to request that specific customer submitted media not be used for future promotional purposes.

11. Limitation of Liability

To the fullest extent permitted by law, SouthSide Jewelers is not responsible for indirect, incidental, special, punitive, or consequential damages arising from the use of the Site, our services, or our products.

SouthSide Jewelers is not responsible for damages, injuries, allergic reactions, dental conditions, discomfort, or other issues resulting from misuse, improper fit, improper cleaning, failure to follow instructions, or use against the advice of a dental professional.

Our total liability for any claim related to a product or service will not exceed the amount the customer paid for the specific product or service giving rise to the claim.

Some states do not allow certain limitations of liability. In those states, certain limitations described in this section may not apply.

12. Third Party Links and Services

The Site may include links to third party websites, payment processors, scheduling platforms, shipping carriers, or other external services.

SouthSide Jewelers does not own or control these third party services and is not responsible for their content, policies, security, availability, products, or services.

Customers are responsible for reviewing the terms and privacy policies of any third party service they use.

13. Fraud, Chargebacks, and Payment Disputes

Customers agree to contact SouthSide Jewelers directly before initiating a chargeback or payment dispute.

Submitting an unauthorized or fraudulent chargeback after receiving services, approving a custom design, attending an appointment, submitting molds, or receiving a product may result in collection activity or legal action.

SouthSide Jewelers may provide invoices, messages, order approvals, tracking information, photographs, mold records, and these Terms & Conditions to payment processors or financial institutions when responding to a payment dispute.

14. Governing Law

These Terms & Conditions are governed by the laws of the State of Louisiana, without regard to conflict of law principles.

To the extent permitted by law, any legal action or dispute relating to these Terms, the Site, or SouthSide Jewelers’ products and services shall be resolved in the appropriate courts located in Shreveport, Louisiana.

15. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

The invalid or unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable under applicable law.

16. Changes to These Terms

SouthSide Jewelers may update or revise these Terms & Conditions at any time.

Updated Terms will be posted on this page with a revised effective date.

The version of the Terms in effect when an order is placed will generally apply to that order unless otherwise required by law or agreed to in writing.

Continued use of the Site after changes are posted constitutes acceptance of the updated Terms & Conditions.

17. Contact Information

Questions regarding these Terms & Conditions may be directed to:

SouthSide Jewelers
333 Texas Street, Suite 1300, No. 0517
Shreveport, Louisiana 71101

Email: thesouthsidejewelers@gmail.com
Phone: 318 302 1190
Website: SouthSideGrillz.com